FAQ

AFTERSALE

I have an after-sale question, who can help me?
You can contact the retailer where you purchased your products.
I need replacements parts for my Cinna products, can you help?
Please contact your retailer who will be happy to help.
Is it possible to recover a sofa or armchair?
In many cases, covers are available. For a quotation, please contact your local retailer.

ASSEMBLY

Can you provide usage and assembly instructions?
These should arrive with your goods. We recommend that the fitting of most articles is undertaken by professional fitters. If you fitter requires these instructions, you can contact your local retailer who will have access to fitting instructions for every product.
I am moving, can you recommend a moving service?
Please contact your retailer who will be happy to advise.

DESIGNER

I am designer and would like to have my designs considered by Cinna . Who should I contact?
Please e-mail your contact details and details of your store. We will be in touch to discuss this further.

EMPLOYMENT OPPORTUNITIES

I would like to work for Cinna , are there any vacancies?
Please view current vacancies. Alternatively e-mail your CV speculatively.

POTENTIAL RETAILERS

I would like to become a retailer for Cinna, who should I contact?
Please e-mail your contact details and details of your store. We will be in touch to discuss this further.

PRE-PURCHASE

How can I receive a Cinna catalogue?
To view our range of products either:
Protect the environment and download an electronic version of the catalogue.
Visit your nearest store for your 2021 catalogue.
How can I find the price of an item?
At Cinna we believe in providing you with as much choice as possible for each model so that you can make each purchase a completely personal and individual one. It is unlikely there will ever be two people with exactly the same sofa! For expert help and advise on all options available to you, you will need to speak to your local retailer who also be able to provide you with comprehensive information regarding pricing.
Where is my nearest distributor?
See our Distributor section for your nearest Cinna Distributor.

PRESS/MEDIA

I am a member of the press and would like to find out more about Cinna . Do you have a PR agency?
Yes we do.
Agence 14 septembre
158ter, rue du Temple
75003 PARIS
Tél : 01 55 28 38 28
cinna@14septembre.fr
Please e-mail her and she will be in touch shortly.

PRODUCT CARE

Where can I find cleaning instructions?
General Instructions should arrive with your goods. We recommend that most cleaning is undertaken by a professional upholstery dry cleaner. For further information contact your local retailer or please see the Downloadable pdf cleaning guides:

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(à traduire EN)
Pour toute commande effectuée sur la boutique en ligne, le délai indiqué est un délai approximatif. Lorsque votre commande sera prise en compte et lancée en fabrication, vous recevrez un nouveau délai plus précis.
Ceci peut prendre quelques jours. Les délais varient en fonction du volume des commandes et de la période de l'année.
Chez Cinna, nous privilégions la satisfaction de nos clients et nous efforçons de respecter au mieux les délais annoncés.
Ligne Roset is committed to respecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not sell or disclose any information that identifies you to a third party if requested. In addition, when you place an order with Ligne Roset your personal information and credit card information are secured.

Please inspect your purchase immediately upon delivery. If an item is damaged or unsatisfactory our local retailer in charge of your order will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or an exchange. You may also contact us via e-mail at admin@ligne-roset.co.uk. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

Quick ship products:
A non-refundable fee of 20% applies to returns, cancellations or changes on quick ship products. Full refunds are only given if the order is cancelled within 48 hours of the order being placed.

White Glove Delivery Service charges are not refundable.

Returns are accepted only at the warehouse of your local retailer. No returns will be accepted at the store location itself. To make a return, complete the return form here and attach images of your piece, prepay the postage, and insure each package and ship to the address your local retailer will communicate to you or you can email us at admin@ligne-roset.co.uk.

Made to Order Products:
We do not accept any returns or exchanges on made to order furniture, this includes products not included in quick ship and/or custom (your choice of finish and fabric) products.

Cancellation of an order can only be done within 48 hours of the order being placed. If you wish to cancel an order, please fill out a Cancellation form and e-mail to admin@ligne-roset.co.uk.

This return policy is only valid for items purchased on the official Ligne Roset e-commerce website for the UK market.

Please be aware that furniture is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

Delayed Delivery Service:
If there is a specific time period when you may not be able to accept delivery, please contact your local distributor. Items stored for more than 30 days will be subject to a 10% retail fee for monthly storage.
At Ligne Roset we believe in providing you with as much choice as possible for each model so that you can make each purchase a completely personal and individual one. For example, with the Feng range there are 18 different options for the sofa itself (including choice of feet) 38 fabric choices which range in price from grade E to grade X and on average forty different colour options. It is unlikely there will ever be two people with exactly the same sofa! For expert help and advise on all options available to you, you will need to speak to your local retailer who also be able to provide you with comprehensive information regarding pricing.